Terms & Conditions
All the properties listed on this website are managed by MINK Homes. We are available to help out with any information and assistance (off-site and on-site) related to the property. For after office hours assistance we offer an emergency number. Upon booking we send a booking confirmation with further check-in instructions and refer to our official website on Malta tourist related events and information.
Please note that we are the property managers and not the owners of the properties in our portfolio. We are responsible for the cleaning, maintenance, inventory, guest communication and bookings. We are not responsible for the deterioration of the property and its contents. We will, however, provide our guests with as much information and dated pictures of our properties to prevent misleading perceptions.
The following terms and conditions apply to bookings with a max duration of 20 days only! For longer stays additional terms and conditions apply. Check Terms & Conditions > 21 days
Payment method
We use Stripe as a payment method for all our bookings. We do not accept cash payments.
Security Deposit
For each booking we reserve the right to charge guests up to 200 EURO for damages, missing items, extra cleaning or dry cleaning. We use a pre-authorisation through Stripe which becomes affective on the day of your departure and is valid for 7 days. In the event that a damage claim exceeds 200 euros a seperate invoice will be send to the guests for direct settlement. If guests refuse to pay the said invoice the damage claim will be forwarded to police department and the insurance company for further prosecution.
Cancellation policy
We will issue a full refund* of total booking amount if cancelled within 48 hours after the booking provided that the check-in date is at least 14 days after the booking date. A 50% refund* on the price for staying nights applies if the cancellation is requested after 48 hours after the booking and the check-in date is at least 14 days after the cancellation date. * Payment handling fees (check Stripe fees) will be deducted from the announced refund amount.
Check-in procedure
We offer a self-check-in procedure. The official check-in time is 4PM. We outsource the cleaning and preparation of the property. For security reasons and upon the cleaning staff’ own request, it is not possible to check-in or leave luggage before the cleaning staff is ready. As soon as the cleaning staff is ready they will notify us by which we can send you the code for the keybox to check-in. For this reason we cannot guarantee that you can check-in before 4PM and we will only know if it is possible on the actual day of your check-in. If you would like to leave your luggage we recommend that you book a luggage storage space online.
Check-out procedure
Official check-out is latest 10AM. Our cleaning staff is outsourced and they schedule their appointments to on the check-out day 10AM regardless of whether new guests arrive on the same day or not. If you wish to stay longer you can ask us to check if you can book another day.
Please note that there are a number of luggage storage terminals in Malta where you can store luggage in the event that you wish to store your luggage before check-in time or after check-out. We supply this information on our website upon booking confirmation. Storage in the property (before check-in or after check-out) is not possible.
Stocking
The property will be stocked with:
2 toilet rolls per toilet
1 bottle of Washing liquid for dishes
1 kitchen sponge
1 kitchen sponge cloth
2 tablets for dishwasher (if dishwasher is available)
1 tablets for washing machine or bottle
1 bottle of hand soap
1 cleaning cloth
Cleaning Procedures, Stocking & General Maintenance
We make use of the following standard cleaning procedure described below for each of the short-let properties that we have under our management. Some properties might have a property specific cleaning procedure in addition to the standard cleaning procedure. Accumulated dust can occur within the time of cleaning and guest arrival.
Vacuum cleaning and/or mopping of all internal and external floors
Dust off all furniture and appliances
Kitchens
We emphasize on general hygiene and for that reason we perform a proper deep clean of our kitchens and kitchen appliances. This includes the cleaning of ovens, microwaves, refrigerators, freezers, cooking hobs and extractor.
Bathrooms
We perform a proper deep clean of the bathrooms which includes shower walls, cleaning of the drains, cleaning of toilet bowls, sinks, bathroom furniture.
Bedrooms
We apply the general cleaning procedures as described above and make up the beds with clean bed linen.
What we might not do
We focus on hygiene and general presentation of our properties. We do our outmost best to clean as thorough and efficient as possible in order to offer you the best check-in and check-out time as possible. Therefore, the following procedures are not included in our standard cleaning procedure but are subject to availability.
Cleaning of windows
Cleaning of furniture textiles and curtains/blinds indoor and outdoor.
Stains of a permanent nature
Laundry
Each guest is given a clean set of a shower towel and face towel and bedlinen. Please note that we do not iron the laundry. Our cleaners will pick up all the laundry upon check-out of a guests’ departure. We ask our guests to gather all laundry and place them in a pile at the entrance of the property.
Food & Beverages
For hygiene reasons, we take out all food and beverages with a short expiration date that guests leave in the premises. For the convenience of our guests we might leave certain items with a long expiration date such as sugar, instant coffee, tea, spices, powdered milk, oils, salt, pepper etc.
Garbage collection
We encourage our guests to follow the garbage collection schedule that we provide in each of our properties. Upon check-in and as an integral part of our standard cleaning procedure we empty all garbage prior to next guests’ arrival and place the relevant garbage bags for each property according to their stocking schedule.
Vermin Prevention Policy
We do our outmost to prevent vermin inside of our properties. Our company follows a strict hygiene policy and we instruct our guests to abide the official garbage collection schedule set by the Maltese authorities.
Nonetheless we cannot guarantee that vermin appears inside one our properties. Certain species of vermin have a natural habitat in Malta and they can travel through drains and gutters in search for food. Most of the properties that we manage form part of a residential block of apartments and the maintenance of common shafts and drainage pipes etc are under the management of a building administration and not by us. Please note that we follow all protocol and guidelines set by the Malta Tourism Authority and our short let properties are licensed by the said authority.
If vermin is detected by guests we wish to be informed immediately so that we can assess the situation and take the appropriate action.
Maintenance
We perform appliances checks on a regular basis. If, in any case, there are damages to the property including its furniture and appliances such as a leaking mixer or fixating a sink, replacing a toilet seat, replace broken light bulbs, fix door handles, the appointed property manager will do his utmost to fix it on site within 24 hours. If there is a malfunction of appliances like a dishwasher or a washing machine, oven or microwave the property manager will call a professional to repair it as soon as possible.
We are not liable to give any refunds in the event that maintenance works need to be performed during a guests’ stay.