Before you book, it helps to know exactly what to expect. Here are the questions we hear most often from guests staying in our Malta apartments.
What time is check-in and check-out?
Check-in is from 4pm, and check-out is by 10am at the latest. Cleaning is scheduled for 10am on the check-out day whether or not new guests arrive that day, so we’re not able to hold the apartment later than that.
How does self check-in actually work?
Every apartment has a keybox. Cleaning and preparation are handled by our team, and as soon as the apartment is confirmed ready, we send you the keybox code along with directions and arrival instructions. Because of this, we can’t guarantee entry before 4pm, and we only know the exact time on the day itself.
Can I leave my luggage before check-in or after check-out?
Not inside the apartment. There are several luggage storage terminals around Malta, and we send you the details with your booking confirmation so you can drop bags and explore.
How do I pay, and is there a security deposit?
Direct bookings are paid by card through Stripe — we don’t take cash. We reserve the right to charge up to €200 for damage, missing items or extra cleaning, taken as a pre-authorisation that starts on your departure day and lasts seven days. Bookings made through Airbnb, Booking.com or VRBO are handled through those platforms instead.
What’s your cancellation policy?
Cancellation terms are shown on each apartment page before you confirm, with the full terms set out in our Terms and Conditions. Bookings made through a third-party platform follow that platform’s own policy.
Are pets allowed? Can I smoke?
Pets aren’t permitted, and smoking isn’t allowed inside the apartments. A monitoring device tracks sound levels and detects cigarette smoke — it doesn’t record audio or identify anyone.
Is anyone available if something goes wrong?
Yes. Our team helps with anything property-related, and there’s an emergency number for after office hours. Small repairs are usually dealt with within 24 hours, and we call an engineer for appliance faults.
Still have questions? Browse our properties to find your Malta apartment, or check availability to book direct.